Raul Loya, a TriWest Customer Service Representative, experienced tragic loss when his loving parents were killed in a mass shooting in El Paso, Texas. Raul shares his story on TriWest Healthcare Alliance’s ‘Inspiring Stories’ microsite in a video describing his experience, resilience and enduring love for those lost. Understanding his trauma and subsequent PTSD and learning how to cope with it showed him a path to recovery. Raul also offers insights to those who have experienced traumatic, unforeseen loss.
